Refund policy

At Salterra Life, we want you to love what you wear. If something isn't quite right, we're here to help.

Returns & Exchanges

You have 14 days from delivery to initiate a return. Items must be unworn, unwashed, and in their original condition with all tags attached.

How to Return

Contact us at [your email] to start your return. We'll guide you through the process and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives defective or damaged. We recommend using a trackable shipping method.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method.

Defective or Damaged Items

If your item arrives defective or damaged, we'll cover return shipping and send a replacement or issue a full refund. Please contact us within 48 hours of delivery with photos of the issue.

Final Sale Items

Items marked as final sale cannot be returned or exchanged.

Questions? Reach us at salterralife@gmail.com